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Frequently Asked Questions

Are local taxes included in prices?
Rates of all our apartments include local taxes (VAT).

What are the check-in and check-out of times for our appartments?
Check-in time is after 15:00, check-out is before 12:00. These timings allow us to clean each appartment before the arrival of the next occupant. However, if you do need to arrive at or leave the apartment earlier or later than these times, will do everything possible to arrange this. If it is not possible we can help you to find another arrangement. It is important to remember that the arrivals or departures before 8:00 or after 21:00 incurr an extra charge of 30 €.

Where do we pick up the keys for the flat?
Our staff will be waiting at the door of the appartment at the arranged time to give you the keys. Please read the confirmation information that we will email you after we have received your down payment carefully.

How do we get into the appartment if we are delayed during our journey?
Once we have received the downpayment for your flat, we will send you confirmation including contact numbers for check-in. If you are delayed, please call the contact number provided so that we can arrange to meet you at a later time.

Are linen and towels provided in the appartments?
All linen and towels are provided and included in the list price of your flat. It is important that you let us know how many people are in your group so that we can provide the correct amount of towels and bed linen accordingly.

Do you have a 24 hour emergency telephone number?
There is a 24 hour emergency telephone contact number for emergencies during your stay in our appartments.

When I will receive the confirmation of my reservation?
Once you have completed the online reservation process, will send you a confirmation mail within 24 hours. This contains all the information you need regarding your reservation and how to get to your appartment.

Do I have to pay for utilities (water, light and gas)?
No. The cost of water, light and gas is included in the rental rate of the appartments. However, charge a supplement in the case of irresponsible conduct beyond normal consumption.